It helps support teams manage customer issues in an organized way.
📋 Common Ticket Workflow #
🟡 Open → 🔵 In Progress → 🟢 Answered → ✅ Closed.
🚀 Optional Workflow Status #
🔴 On Hold #
The ticket is temporarily paused while waiting for:
- Customer response
- Additional information
- Internal review
📍 Where to Update Ticket Status #
- Click Support
- Open a ticket
- Select the required Status
- Click Save
💡Tips: Keep ticket statuses updated regularly so customers and support teams can easily track issue progress and responses.
