Refund & Cancellation

This Refund & Cancellation Policy outlines the terms under which subscriptions to CybroCRM may be cancelled and whether refunds are applicable.

By subscribing to our services, you agree to this policy.

1. Subscription Model

CybroCRM operates on a prepaid subscription basis:

• Billing is monthly or annual
• Payments are made in advance
• Access to the platform is provided based on the selected plan

2. Refund Policy

❌ No Refund Policy

• All subscription fees are non-refundable
• No refunds will be provided for:
  • Partial usage of services
  • Unused subscription periods
  • Downgrades during an active billing cycle

✅ Exception (Optional – if you want flexibility)

CybroCRM may consider refunds only in cases of:

• Duplicate payment
• Technical billing errors

All such cases will be reviewed at our discretion.

3. Free Trial (If Applicable)

• A free trial may be offered to evaluate the platform
• No charges apply during the trial period
• After trial expiry:
  • Access may be restricted
  • Data is retained for a limited period

4. Cancellation Policy

How to Cancel

To cancel your subscription:

• Submit a written request via:
  • Email: [your email]

Important Notes:

• Cancellation must be requested before the next billing cycle
• Failure to cancel before renewal will result in automatic billing

5. Auto-Renewal

• Subscriptions are automatically renewed at the end of each billing cycle
• Renewal charges will be applied using your saved payment method

To avoid charges, cancel before the renewal date.

6. Effect of Cancellation

Upon cancellation:

• Your access to CybroCRM will continue until the end of the current billing period.
• No further charges will be applied after cancellation.
• No refunds will be issued for remaining time

7. Data Retention After Cancellation

• Paid users: Data retained for 90 days after subscription ends
• Trial users: Data retained for 60 days after trial expiry

After this period:

• All data will be permanently deleted
• Recovery will not be possible

8. Termination by CybroCRM

CybroCRM reserves the right to suspend or terminate accounts:

• For violation of Terms & Conditions
• For illegal or abusive activities
• For non-payment

No refunds will be issued in such cases.

9. Billing Issues

If you experience billing-related issues:

• Contact us immediately at: [your email]
• We will investigate and resolve genuine concerns promptly

10. Changes to This Policy

CybroCRM may update this Refund & Cancellation Policy at any time. Updates will be posted on this page.

11. Contact Information

• Email: admin@cybrocrm.com
• Address: Cybros Infotech PVT LTD, Bangalore