Help support teams identify how urgent a support request is, and this helps teams respond to important issues faster.
📋 Common Ticket Priorities #
🟢 Low #
Small issues or general questions that are not urgent.
🟡 Medium #
Normal support requests that need attention within regular working time.
🟠 High #
Important issues that may affect work or customers and should be handled quickly.
🔴 Urgent #
Critical problems that need immediate attention.
Example:
- System not working
- Major service interruption
📍 Where to Set Ticket Priority #
- Open Support
- Create or open a ticket
- Select the Priority
- Click Save or Submit
🎯 Why Ticket Priorities are Important #
They help teams:
- ⏰ Respond faster
- 📌 Handle urgent issues first
- 👥 Organize support work
- 📈 Improve customer service
💡Tips: Choose the correct ticket priority so support teams can handle urgent issues faster and manage requests more efficiently.
