Help staff members share private information and updates inside tickets without customers seeing them. They are useful for team communication and internal support discussions.

🚀 What You Can Do #

• Add Private Notes
• Team Communication

📍 Where to Add Internal Notes #

1. Click Support
2. Open a ticket
3. Find the Internal Notes section
4. Type your note
5. Click Save

💡Tips: Use internal notes for private team updates and important troubleshooting details that customers should not see.