Help support staff and customers communicate directly inside a support ticket. This keeps all conversations and updates organised in one place.
🚀 How Ticket Replies Work #
- Staff Replies
- Customer Replies
- Attach Files in Replies
📍 Where to Reply to Tickets #
- Click Support
- Open the ticket
- Type the reply in the message box
- Click Send Reply
💡Tips: Reply clearly, include helpful information, and respond quickly to keep customer communication smooth and professional.
