🚀 What Mentions & Tags Do #
- 👥 Mention Team Members
Users can mention staff members using @name inside tasks, project discussions, comments, and support tickets. This sends a notification to the mentioned user.
- 🔔 Instant Notifications
When someone is mentioned, they receive CRM notifications or email alerts (if enabled), so they can respond quickly.
- 🏷️ Use Tags for Organization
Tags help organise items such as tasks, projects, tickets, and leads.
- 📌 Find Information Faster
Tags make it easier to search records, filter activities, and group-related work.
📍 Where Mentions & Tags Are Used #
They are commonly used inside:
- 📋 Tasks
- 📁 Projects
- 🎫 Support Tickets
- 💬 Discussions
- 👥 Team comments
💡Tips: Use mentions to notify the right team members quickly and apply clear tags to keep tasks and projects organized.
